Refund policy

At Oberoi Watch Collection, we want you to shop with confidence. If your watch is not right for you, you can request a return within 3 days of delivery, subject to the simple conditions below.

3-Day Easy Return

You may request a return within 3 days from the date your order is delivered.

A return can be requested even if you simply change your mind, provided the watch is returned in its original condition and meets the return eligibility requirements mentioned below.

Return Eligibility

To be eligible for a refund:

  • The watch must be unused, unworn and in its original condition.

  • All original tags must remain attached/intact.

  • The original watch box, carry bag and other accessories/items received with the order must be returned.

  • The product must not have scratches, damage, alteration or signs of use.

  • The same product originally delivered by Oberoi Watch Collection must be returned.

For damaged, incorrect or incomplete orders, we recommend keeping an unboxing video and clear photographs so our team can resolve the issue quickly.

Missing Packaging or Accessories

We understand that packaging items can occasionally be misplaced.

However, the watch box, tags, carry bag and included accessories are part of the complete product package.

If any required item is missing from the return, a ₹400 deduction may be made from the refundable amount to cover the missing packaging/accessory.

If the watch itself is missing, replaced with a different product, or not returned, the order will not be eligible for a refund.

Quality Check

Once your return reaches us, our team will carefully inspect the watch and the items returned with it.

This quality check is simply to confirm that the product is the same item that was delivered and that it has been returned in eligible condition.

Once the return is approved, your refund will be processed.

Refund Timeline

After the returned product reaches us and successfully passes our quality check, the refund will be processed within 15 days.

For prepaid orders, the refund will normally be sent through the appropriate payment method.

For Cash on Delivery orders, our support team may request your bank account or UPI details to complete the refund.

Depending on your bank or payment provider, the amount may take additional time to reflect after the refund has been initiated.

Returns We Cannot Accept

A return may not be approved if:

  • The return request is raised after the 3-day return period.

  • The watch has been worn, used, scratched or damaged after delivery.

  • The product has been altered, modified or tampered with.

  • A different product is returned instead of the watch originally delivered.

  • The returned package does not contain the watch.

Normal inspection of the watch after receiving it will not affect your return eligibility as long as the watch remains unused and in its original condition.

How to Request a Return

Simply contact our support team within 3 days of delivery with your:

  • Order number

  • Name / registered mobile number

  • Reason for return

Our team will guide you through the return process.

Our Promise

We want your experience with Oberoi Watch Collection to be simple and transparent.

If your return meets the conditions above, you can return your watch within the eligible period and receive your refund without unnecessary complications.